Why talk to Focus ?

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IS A BIGGER ENERGY BROKER BETTER?

In our opinion – no. If anything, size can be a distinct disadvantage when using a large broker. 

We have engaged with a number of larger, multi-site or corporate clients where it was clear that they had previously been “sold” on the advantages of going with a big broker, then after the contract has been signed and the honeymoon period has worn-off, they have been frustrated and sometimes disappointed with the level of service or not getting to speak to the same person twice. 

We find it very interesting that large-scale users of energy or businesses with multi-site premises initially feel that they “need” to find a bigger broker. What we would like to highlight is that using a large broker can often be detrimental (financially) to a business rather than beneficial for the following reasons: 

Economy - a large-scale brokerage could have: 

• 400 staff salaries & pension contributions 

• 400 computers • Large costs for digital advertising 

• Financial incentives for staff to close deals 

• Call centres where you never get to talk to the same person twice.  

These are just some of their issues and overheads BEFORE they even make a profit and most brokerage businesses recover this by adding a hidden margin onto their customer’s energy contracts which means that the customer or client is paying for this. 

Some smaller energy brokerages have significantly less overheads by comparison but can do many if not all the things a larger brokerage offers. These businesses add less margin onto their discounted prices which makes for grateful clients. Smaller brokerages get exactly the same prices as larger brokers but do not have to inflate prices as much to cover their smaller overhead. 

Rather than have somebody “sell” you energy, we find that business owners – particularly in larger or multi-site premises find it far more refreshing to be given transparent, consultative energy advice, comparisons and quotations and be offered some industry insight to help them make a more informed decision on when and from who they buy their energy.